![]() Check your Wi-Fi and internet connections. If it does not, wait at least ten minutes to give the battery a minimal charge, then try turning your device on while it is still plugged in.Ģ. The camera should turn on as soon as the power cable is connected. Plug the camera into its power adaptor and cable to start charging it. ![]() If you are using your camera on battery power, its battery might be depleted. You won’t be able to perform many of the troubleshooting steps remotely and there is no remote restart or reset option because it could compromise the camera’s security.ġ. Important: Before you begin troubleshooting, you should make sure you have physical access to your camera. If your Soliom camera is offline, follow these troubleshooting steps. If this does not happen, you can try the following: The camera is designed to automatically re-connect once there is internet available. There are several reasons why your camera may be offline, including a depleted battery, high bandwidth usage, updated router settings, or wireless interference. Your wireless ip camera may lose connection with our servers or the internet on some occasions. You can use a book or any covers to block the light falling on your security camera. It's also a quick way to tell if a security camera has night vision. ![]() If it's an infrared IP security camera, you are able to see small red lights around the lens of the security camera in the dark, when this security camera is on. How do I know if my security camera is working? Your Internet speed may have been throttled. The camera may be unable to connect to your network. Your camera has only just been switched on. There are several reasons this may occur. HOW DO I GET IT BACK ONLINE? Why is my camera showing offline? Your camera won’t send you notifications for activity in that zone, but you can still get notifications for activity in other areas in its view.MY CAMERA HAS GONE OFFLINE. Go back to Notifications tap Motion outside of a zone.Make sure the Activity Zone you just created has both People and All other motion alerts unchecked.Tap Settings Activity Zones Create Zone to mark the area you don’t want to receive alerts about.Your camera won't send you notifications for activity in that zone, but you can still get notifications for activity in other areas in its view. Turn on the events and notifications that you want to get.Go back to Seen events tap Outside of zone.Make sure that notifications for any enabled events for the zone are turned off.After you set up a zone, go back to your camera’s settings tap Notifications.Under “Activity Zones,” tap Add a zone to mark the area you don’t want to receive alerts about. ![]() Note: If you've already set up Activity Zones, the Home app should automatically create a zone for you in the area outside your zones.įollow the app instructions for your camera to use Activity Zones to reduce notifications. If you set notifications for activity outside the zone, it can help when you get too many camera alerts but don’t want to turn notifications off completely. If your camera detects a lot of activity in a specific area (for example, a busy sidewalk), you can create a zone and set notifications for activity outside the zone only. Keep in mind that if you turn off the microphone, the live stream and recorded video won’t have any audio. On the home screen, select your camera.įor sound notifications, you can also change your Nest camera’s speaker, microphone and audio settings.The event also isn’t marked in your camera’s video history. Note: If you turn an event off altogether, your camera won't send you a notification when that kind of activity is detected.Choose which events you want to turn notifications off for.For example, one person can choose to get notifications for all event types, while someone else might want to only get notifications about motion in a specific zone.įollow the app instructions for your camera to adjust its notifications. Note: Anyone who can access your camera in the app can adjust which notifications they get without affecting anyone else. ![]() If you need to, you can turn off notifications for certain kinds of events so that your camera only sends alerts for types of activity that you care about. ![]()
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